Product Guide
  • Introduction
  • Product Training
    • Account & Project Management
    • Product Feedback Management
    • Product Guide For Session Replay & Heatmap
  • installation
    • Web
      • JavaScript SDK
      • Google Tag Manager
    • Mobile App SDK
      • Android Survey SDK
      • IOS Survey SDK
      • React Native SDK
    • Converse AI
      • Create a new Converse AI
      • Configure Conversation
  • Compose Survey
    • Create With AI
    • Survey From Scratch
    • Survey Templates
    • Enterprise Surveys
    • In-Product Surveys
    • Prototype Tests
    • Replays
    • Website Feedback Button
    • In-Product Video Widget
  • Survey Designer
    • Survey Theme
    • Survey Question Types
      • Welcome Page
      • Net Promoter Score (NPS)
      • Customer Satisfaction Score (CSAT)
      • Customer Effort Score (CES)
      • Video
    • Advance Survey Design
    • Survey Design Guidelines
  • Launch Survey
    • Web Surveys
    • Social Media Survey
    • Email Survey
    • Bulk Email Surveys
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      • SMS Survey By Link
    • Website Feedback
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    • Jumping Questions
    • Disqualify Response
    • Terminate
  • Integration
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    • Zendesk
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    • Zapier
    • Google Analytics
    • Square Online Integration
  • Workflows
    • Salesforce Workflow
      • Create an email campaign for Salesforce Case/Opportunity.
      • Map survey response data into Salesforce
        • Create event-based Salesforce workflow
      • Import contact data from Salesforce to Qwary
    • Zendesk Workflow
      • Send post-resolution email surveys campaign
      • Map survey response data into Zendesk
        • Event-based Zendesk workflow
    • Snowflake Workflow
  • Insights
    • Standard Reporting
    • NPS Reporting
    • CSAT/CES Rating
    • Key Driver Analysis
    • Text AI
      • Topics
  • Team Collaboration
    • Invite Team Member
    • Share Survey
    • Share Dashboard
  • Closed Feedback Loop
    • Workflow
    • Native Case Management System
    • Rule Based Email Notifications
  • Use Cases
    • Product Onboarding Surveys
    • Review Generation Campaigns
    • Square Online Customer Feedback
    • Ultimate Guide To Net Promoter Score (NPS)
    • Ultimate Guide For Customer Satisfaction Score (CSAT)
    • Ultimate Guide For Customer Effort Score (CES)
    • Product Survey Questions Guide
    • Segment customers for Email/SMS Surveys
  • Videos
    • Create a Survey
    • Create a Video Survey
    • Question Types
    • Design a Survey
    • Branching
    • Multilingual Surveys
    • Settings
    • Responses Settings
    • Distribute Survey
    • Square Online Integration
    • Analysis
    • Company Settings
    • Page
  • FAQ
    • Delete Test Responses
    • Turn off Qwary Branding
    • How to Configure Custom SMTP for Your Survey?
    • How to Request CNAME?
    • How to use Survey Variables?
    • Adding Hyperlink to Survey Text
    • GDPR Compliance
    • Survey Phishing
    • Enable GeoIP Collection for Your Survey
    • Add Custom Contact Field
    • Unsubscribe Contacts from List
    • Customize Image Size
    • Close Survey on Specific Date
    • Install Qwary Intercept with Single Page Applications
    • Move Survey Question
    • Download Response
    • Enable Partial Submission
  • Account & Billing Management
    • Reset Password
    • Invite Team Member
  • Converse AI
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  1. Workflows
  2. Zendesk Workflow
  3. Map survey response data into Zendesk

Event-based Zendesk workflow

PreviousMap survey response data into ZendeskNextSnowflake Workflow

Last updated 1 year ago

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You can also reuse the workflow created by the "Send post-resolution email campaign' or Create an event-based workflow in Qwary to map your response data into Zendesk.

Generate a token for the Zendesk account

  1. Log into your Zendesk account and go to 'Admin Center'

  2. Go to Apps & Integrations --> API --> Zendesk API

  3. Enable 'Token Access' --> Click on 'Add API Token'

  1. Enter the API token description and copy Token Value. Make sure to copy and store this token. We won't show it again after you click Save or leave this page.

Create event-based workflow

  1. Create an event-based workflow from Workflow --> Create new workflow --> Enter name --> and click "Create".

  2. Add 'Salesforce - Update a case/opportunity with rating and survey response in SalesForce.'

  3. Connect your Zendesk account with the API Token, which you copied in step 4 of "Generate a token for the Zendesk account."

  4. Select score and comment questions for the task. Depending on the matrix you are collecting, the score questions can be NPS, Satisfaction Score, or Effort Score questions from your survey. A comment question is an open-ended comment question from your survey.

  1. Click on save.

  2. Active the workflow.

Once the workflow is active, when a new response is received for a ticket survey, response data will be mapped to Zendesk.

Click on Add a Trigger and select the survey you created for "the post-resolution

email survey campaign.