Topics
Last updated
Last updated
Qwary's Text AI is a powerful text analysis tool. Text AI Topic will automatically tag your responses. It will let you create themes in feedback and generate valuable insights around volume and sentimental AI Trends on individual vs. overall topics.
Business drivers/departments make up good topics to measure.
For example, if you are into the hotel business, create topics on Service, Staff, Location, Restaurant, etc. That way, you can measure against your driver/department how they trend and what your customers feel about them. You can use that information to make more considerable organizational changes to improve that and track the result in the topics reporting.
Add terms mentioned by your audience and group them in topics by appending with ',
Continue adding more topics
Once you are done creating topics, you can see how often your audience, in their feedback, discusses these topics.
You can also track their sentiments trending over some time. You can see in this that customer sentiment around food is trending low for this hotel business. It may be reasons due to staff change or shortage that lead to bad food quality.
You can also analyze feedback used by Text AI for these topics. You can find meaningful information about creating new topics from these responses and track them in their topic category.
Click on the topic
Add them for Measurement
You can also change driver questions for a more holistic study around loyalty, satisfaction, and sentiments.
It will save you a lot of time and resources by reducing efforts in analyzing hundreds of feedback and new opportunities by identifying gaps in customer & employee experiences.
