Zendesk
A step-by-step guide for connecting Qwary with Zendesk so that it's easier to create a ticket anytime your survey receives a response and never misses the follow-up.
1. Go To Zendesk
2. Click here
3. Select Admin Center
4. Click on Apps and Integrations
5. Click on Zendesk API
6. Click on Add API Token
We will create new API Token.
7. Type here
8. Copy API Token
9. Save new Zendesk API Configuration!
10. Copy your Zendesk URL as well
11. Go To Qwary Survey and Click on Integrate
12. Click here
13. Click on Connect
14. Enter All the Information
We will need Zendesk URL, Login E, & Token that we just copied in the previous steps.
15. Click on Connect
16. Set Customer Support Ticket Priority
17. Set Ticket Status
18. Copy survey Information to the Zendesk Ticket
19. Click here
20. Click here
21. Type Ticket Subject
22. You can pipe details to the Subject as well!
23. Click here
24. Type Ticket Description
25. Click here
26. Click here
27. Assign ticket to the Customer Support Person
28. Click here
29. Select Group from Dropdown
30. Add more Ticket Fields if needed
31. Click Save
Congratulations 🎉 🎊 🎈 We have completed the Setup. All new Survey responses will result in Zendesk Ticket from now on. Enjoy 😉
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