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Zendesk

A step-by-step guide for connecting Qwary with Zendesk so that it's easier to create a ticket anytime your survey receives a response and never misses the follow-up.

1. Go To Zendesk

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2. Click here

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3. Select Admin Center

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4. Click on Apps and Integrations

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5. Click on Zendesk API

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6. Click on Add API Token

We will create new API Token.

7. Type here

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8. Copy API Token

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9. Save new Zendesk API Configuration!

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10. Copy your Zendesk URL as well

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11. Go To Qwary Survey and Click on Integrate

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12. Click here

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13. Click on Connect

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14. Enter All the Information

We will need Zendesk URL, Login E, & Token that we just copied in the previous steps.

15. Click on Connect

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16. Set Customer Support Ticket Priority

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17. Set Ticket Status

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18. Copy survey Information to the Zendesk Ticket

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19. Click here

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20. Click here

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21. Type Ticket Subject

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22. You can pipe details to the Subject as well!

Step 22 screenshot

23. Click here

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24. Type Ticket Description

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25. Click here

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26. Click here

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27. Assign ticket to the Customer Support Person

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28. Click here

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29. Select Group from Dropdown

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30. Add more Ticket Fields if needed

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31. Click Save

Congratulations 🎉 🎊 🎈 We have completed the Setup. All new Survey responses will result in Zendesk Ticket from now on. Enjoy 😉