Zendesk

A step-by-step guide for connecting Qwary with Zendesk so that it's easier to create a ticket anytime your survey receives a response and never misses the follow-up.

1. Go To Zendesk
Step 1 screenshot
2. Click here
Step 2 screenshot
3. Select Admin Center
Step 3 screenshot
4. Click on Apps and Integrations
Step 4 screenshot
5. Click on Zendesk API
Step 5 screenshot
6. Click on Add API Token
We will create new API Token. 
7. Type here
Step 7 screenshot
8. Copy API Token
Step 8 screenshot
9. Save new Zendesk API Configuration!
Step 9 screenshot
10. Copy your Zendesk URL as well
Step 10 screenshot
11. Go To Qwary Survey and Click on Integrate
Step 11 screenshot
12. Click here
Step 12 screenshot
13. Click on Connect
Step 13 screenshot
14. Enter All the Information
We will need Zendesk URL, Login E, & Token that we just copied in the previous steps. 
15. Click on Connect
Step 15 screenshot
16. Set Customer Support Ticket Priority
Step 16 screenshot
17. Set Ticket Status
Step 17 screenshot
18. Copy survey Information to the Zendesk Ticket
Step 18 screenshot
19. Click here
Step 19 screenshot
20. Click here
Step 20 screenshot
21. Type Ticket Subject
Step 21 screenshot
22. You can pipe details to the Subject as well!
Step 22 screenshot
23. Click here
Step 23 screenshot
24. Type Ticket Description
Step 24 screenshot
25. Click here
Step 25 screenshot
26. Click here
Step 26 screenshot
27. Assign ticket to the Customer Support Person
Step 27 screenshot
28. Click here
Step 28 screenshot
29. Select Group from Dropdown
Step 29 screenshot
30. Add more Ticket Fields if needed
Step 30 screenshot
31. Click Save
Congratulations 🎉 🎊 🎈 We have completed the Setup. All new Survey responses will result in Zendesk Ticket from now on. Enjoy 😉 

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Last modified 11mo ago