Product Guide
  • Introduction
  • Product Training
    • Account & Project Management
    • Product Feedback Management
    • Product Guide For Session Replay & Heatmap
  • installation
    • Web
      • JavaScript SDK
      • Google Tag Manager
    • Mobile App SDK
      • Android Survey SDK
      • IOS Survey SDK
      • React Native SDK
    • Converse AI
      • Create a new Converse AI
      • Configure Conversation
  • Compose Survey
    • Create With AI
    • Survey From Scratch
    • Survey Templates
    • Enterprise Surveys
    • In-Product Surveys
    • Prototype Tests
    • Replays
    • Website Feedback Button
    • In-Product Video Widget
  • Survey Designer
    • Survey Theme
    • Survey Question Types
      • Welcome Page
      • Net Promoter Score (NPS)
      • Customer Satisfaction Score (CSAT)
      • Customer Effort Score (CES)
      • Video
    • Advance Survey Design
    • Survey Design Guidelines
  • Launch Survey
    • Web Surveys
    • Social Media Survey
    • Email Survey
    • Bulk Email Surveys
    • SMS Survey
      • SMS Survey By Link
    • Website Feedback
    • Events
  • Survey Branching
    • Jumping Questions
    • Disqualify Response
    • Terminate
  • Integration
    • Shopify
    • Slack
    • Google Sheet
    • Zendesk
    • Freshdesk
    • Zapier
    • Google Analytics
    • Square Online Integration
  • Workflows
    • Salesforce Workflow
      • Create an email campaign for Salesforce Case/Opportunity.
      • Map survey response data into Salesforce
        • Create event-based Salesforce workflow
      • Import contact data from Salesforce to Qwary
    • Zendesk Workflow
      • Send post-resolution email surveys campaign
      • Map survey response data into Zendesk
        • Event-based Zendesk workflow
    • Snowflake Workflow
  • Insights
    • Standard Reporting
    • NPS Reporting
    • CSAT/CES Rating
    • Key Driver Analysis
    • Text AI
      • Topics
  • Team Collaboration
    • Invite Team Member
    • Share Survey
    • Share Dashboard
  • Closed Feedback Loop
    • Workflow
    • Native Case Management System
    • Rule Based Email Notifications
  • Use Cases
    • Product Onboarding Surveys
    • Review Generation Campaigns
    • Square Online Customer Feedback
    • Ultimate Guide To Net Promoter Score (NPS)
    • Ultimate Guide For Customer Satisfaction Score (CSAT)
    • Ultimate Guide For Customer Effort Score (CES)
    • Product Survey Questions Guide
    • Segment customers for Email/SMS Surveys
  • Videos
    • Create a Survey
    • Create a Video Survey
    • Question Types
    • Design a Survey
    • Branching
    • Multilingual Surveys
    • Settings
    • Responses Settings
    • Distribute Survey
    • Square Online Integration
    • Analysis
    • Company Settings
    • Page
  • FAQ
    • Delete Test Responses
    • Turn off Qwary Branding
    • How to Configure Custom SMTP for Your Survey?
    • How to Request CNAME?
    • How to use Survey Variables?
    • Adding Hyperlink to Survey Text
    • GDPR Compliance
    • Survey Phishing
    • Enable GeoIP Collection for Your Survey
    • Add Custom Contact Field
    • Unsubscribe Contacts from List
    • Customize Image Size
    • Close Survey on Specific Date
    • Install Qwary Intercept with Single Page Applications
    • Move Survey Question
    • Download Response
    • Enable Partial Submission
  • Account & Billing Management
    • Reset Password
    • Invite Team Member
  • Converse AI
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On this page
  • 1. Go To Zendesk
  • 2. Click here
  • 3. Select Admin Center
  • 4. Click on Apps and Integrations
  • 5. Click on Zendesk API
  • 6. Click on Add API Token
  • 7. Type here
  • 8. Copy API Token
  • 9. Save new Zendesk API Configuration!
  • 10. Copy your Zendesk URL as well
  • 11. Go To Qwary Survey and Click on Integrate
  • 12. Click here
  • 13. Click on Connect
  • 14. Enter All the Information
  • 15. Click on Connect
  • 16. Set Customer Support Ticket Priority
  • 17. Set Ticket Status
  • 18. Copy survey Information to the Zendesk Ticket
  • 19. Click here
  • 20. Click here
  • 21. Type Ticket Subject
  • 22. You can pipe details to the Subject as well!
  • 23. Click here
  • 24. Type Ticket Description
  • 25. Click here
  • 26. Click here
  • 27. Assign ticket to the Customer Support Person
  • 29. Select Group from Dropdown
  • 30. Add more Ticket Fields if needed
  • 31. Click Save

Was this helpful?

  1. Integration

Zendesk

A step-by-step guide for connecting Qwary with Zendesk so that it's easier to create a ticket anytime your survey receives a response and never misses the follow-up.

PreviousGoogle SheetNextFreshdesk

Last updated 2 years ago

Was this helpful?

1. Go To Zendesk

Step 1 screenshot

2. Click here

3. Select Admin Center

4. Click on Apps and Integrations

5. Click on Zendesk API

6. Click on Add API Token

We will create new API Token.

7. Type here

8. Copy API Token

9. Save new Zendesk API Configuration!

10. Copy your Zendesk URL as well

11. Go To Qwary Survey and Click on Integrate

12. Click here

13. Click on Connect

14. Enter All the Information

We will need Zendesk URL, Login E, & Token that we just copied in the previous steps.

15. Click on Connect

16. Set Customer Support Ticket Priority

17. Set Ticket Status

18. Copy survey Information to the Zendesk Ticket

19. Click here

20. Click here

21. Type Ticket Subject

22. You can pipe details to the Subject as well!

23. Click here

24. Type Ticket Description

25. Click here

26. Click here

27. Assign ticket to the Customer Support Person

28. Click here

29. Select Group from Dropdown

30. Add more Ticket Fields if needed

31. Click Save

Congratulations 🎉 🎊 🎈 We have completed the Setup. All new Survey responses will result in Zendesk Ticket from now on. Enjoy 😉


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