Product Guide
  • Introduction
  • Product Training
    • Account & Project Management
    • Product Feedback Management
    • Product Guide For Session Replay & Heatmap
  • installation
    • Web
      • JavaScript SDK
      • Google Tag Manager
    • Mobile App SDK
      • Android Survey SDK
      • IOS Survey SDK
      • React Native SDK
    • Converse AI
      • Create a new Converse AI
      • Configure Conversation
  • Compose Survey
    • Create With AI
    • Survey From Scratch
    • Survey Templates
    • Enterprise Surveys
    • In-Product Surveys
    • Prototype Tests
    • Replays
    • Website Feedback Button
    • In-Product Video Widget
  • Survey Designer
    • Survey Theme
    • Survey Question Types
      • Welcome Page
      • Net Promoter Score (NPS)
      • Customer Satisfaction Score (CSAT)
      • Customer Effort Score (CES)
      • Video
    • Advance Survey Design
    • Survey Design Guidelines
  • Launch Survey
    • Web Surveys
    • Social Media Survey
    • Email Survey
    • Bulk Email Surveys
    • SMS Survey
      • SMS Survey By Link
    • Website Feedback
    • Events
  • Survey Branching
    • Jumping Questions
    • Disqualify Response
    • Terminate
  • Integration
    • Shopify
    • Slack
    • Google Sheet
    • Zendesk
    • Freshdesk
    • Zapier
    • Google Analytics
    • Square Online Integration
  • Workflows
    • Salesforce Workflow
      • Create an email campaign for Salesforce Case/Opportunity.
      • Map survey response data into Salesforce
        • Create event-based Salesforce workflow
      • Import contact data from Salesforce to Qwary
    • Zendesk Workflow
      • Send post-resolution email surveys campaign
      • Map survey response data into Zendesk
        • Event-based Zendesk workflow
    • Snowflake Workflow
  • Insights
    • Standard Reporting
    • NPS Reporting
    • CSAT/CES Rating
    • Key Driver Analysis
    • Text AI
      • Topics
  • Team Collaboration
    • Invite Team Member
    • Share Survey
    • Share Dashboard
  • Closed Feedback Loop
    • Workflow
    • Native Case Management System
    • Rule Based Email Notifications
  • Use Cases
    • Product Onboarding Surveys
    • Review Generation Campaigns
    • Square Online Customer Feedback
    • Ultimate Guide To Net Promoter Score (NPS)
    • Ultimate Guide For Customer Satisfaction Score (CSAT)
    • Ultimate Guide For Customer Effort Score (CES)
    • Product Survey Questions Guide
    • Segment customers for Email/SMS Surveys
  • Videos
    • Create a Survey
    • Create a Video Survey
    • Question Types
    • Design a Survey
    • Branching
    • Multilingual Surveys
    • Settings
    • Responses Settings
    • Distribute Survey
    • Square Online Integration
    • Analysis
    • Company Settings
    • Page
  • FAQ
    • Delete Test Responses
    • Turn off Qwary Branding
    • How to Configure Custom SMTP for Your Survey?
    • How to Request CNAME?
    • How to use Survey Variables?
    • Adding Hyperlink to Survey Text
    • GDPR Compliance
    • Survey Phishing
    • Enable GeoIP Collection for Your Survey
    • Add Custom Contact Field
    • Unsubscribe Contacts from List
    • Customize Image Size
    • Close Survey on Specific Date
    • Install Qwary Intercept with Single Page Applications
    • Move Survey Question
    • Download Response
    • Enable Partial Submission
  • Account & Billing Management
    • Reset Password
    • Invite Team Member
  • Converse AI
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On this page
  • 1. Go to Qwary - Builder
  • 2. Click on highlight
  • 3. Click on Add
  • 4. Customize Notification Email Template
  • 5. Click on Edit This Message
  • 6. Apply your branding
  • 7. Click on Save
  • 8. Click on ADVANCED
  • 9. Click on ADD NEW RULE
  • 10. Click on Select question
  • 11. Click on Select condition
  • 12. Click on dropdown trigger
  • 13. Click on Select decision
  • 14. Customize Email Template
  • 15. Add New Recipients
  • 16. Click on Create

Was this helpful?

  1. Closed Feedback Loop

Rule Based Email Notifications

Never miss out on important feedback. You can create a conditional check to notify yourself when the customer is unsatisfied with the service.

PreviousNative Case Management SystemNextProduct Onboarding Surveys

Last updated 2 years ago

Was this helpful?

1.

2. Click on highlight

Step 2 screenshot

3. Click on Add

Basic self-notifications are simple notifications. You will be notified every time someone fills out a survey!

4. Customize Notification Email Template

5. Click on Edit This Message

6. Apply your branding

You can change colors, upload the logo!

7. Click on Save

Once you are done, save the template.

8. Click on ADVANCED

Advanced will let you create conditional email notifications for follow-up. You won't be bombarded with all new customer feedback; instead, you will be notified only when defined rules are satisfied.

9. Click on ADD NEW RULE

10. Click on Select question

11. Click on Select condition

12. Click on dropdown trigger

13. Click on Select decision

14. Customize Email Template

15. Add New Recipients

16. Click on Create

We have completed the email notification setup process. Congratulations 🎊 🎊 🎊

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