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Rule Based Email Notifications

Never miss out on important feedback. You can create a conditional check to notify yourself when the customer is unsatisfied with the service.

2. Click on highlight

Step 2 screenshot

3. Click on Add

Basic self-notifications are simple notifications. You will be notified every time someone fills out a survey!

4. Customize Notification Email Template

Step 4 screenshot

5. Click on Edit This Message

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6. Apply your branding

You can change colors, upload the logo!

7. Click on Save

Once you are done, save the template.

8. Click on ADVANCED

Advanced will let you create conditional email notifications for follow-up. You won't be bombarded with all new customer feedback; instead, you will be notified only when defined rules are satisfied.

9. Click on ADD NEW RULE

Step 9 screenshot

10. Click on Select question

Step 10 screenshot

11. Click on Select condition

Step 11 screenshot

12. Click on dropdown trigger

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13. Click on Select decision

Step 13 screenshot

14. Customize Email Template

Step 14 screenshot

15. Add New Recipients

Step 15 screenshot

16. Click on Create

We have completed the email notification setup process. Congratulations 🎊 🎊 🎊