# Standard Reporting

#### 1. Go to Qwary - Dashboard

#### 2. Click on Insights

***Response Rate Insight*** - Higher Drop Rate is a sign of a lousy survey design or asking for feedback at an irrelevant time of the journey. \~30-40% completion rate is the industry standard. If the survey is too long, it's an opportunity to shorten it.

You might want to explore higher-performing channels like SMS to improve the numbers.

We see \~>70% completion rate, usually from SMS channels. Lower participation can result in less effective business actions, so improving these should be the top priority of the brand. 

<figure><img src="https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/aa7935c8-123a-48b2-b5c4-9cdff4140491/b8d3e2d1-b4c3-4f71-aa8a-c93a2adb3ad0.png?crop=focalpoint&#x26;fit=crop&#x26;fp-x=0.2727&#x26;fp-y=0.3149&#x26;fp-z=1.7942&#x26;w=1200&#x26;ar=3584%3A2018" alt=""><figcaption></figcaption></figure>

#### 3. Audience Device Insights

Suitable pieces of information as to which channels are doing better for business.&#x20;

<figure><img src="https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/60b0af3b-a12a-4364-a9c2-7b0b78164db1/dddf8078-bfe5-4737-ba96-c4f19331aa85.png?crop=focalpoint&#x26;fit=crop&#x26;fp-x=0.5000&#x26;fp-y=0.5000&#x26;fp-z=1.0000&#x26;w=1200&#x26;ar=3584%3A2018" alt=""><figcaption></figcaption></figure>

#### 4. Channel & Response Timeline Insights

![Step 4 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/72d6be81-531e-481d-a592-77fbffd42510/5a3ad9b7-a4ea-4954-a4e0-7360d5de6789.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&fp-z=1.0000\&w=1200\&ar=3584%3A2018)

#### 5. Click on Geo Map…

![Step 5 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/4c74963f-5be2-491c-a1cf-b9c3faad9249/bf9621d9-f297-4e9d-b799-2d7edef0110a.png?crop=focalpoint\&fit=crop\&fp-x=0.5187\&fp-y=0.5151\&fp-z=1.1599\&w=1200\&ar=3584%3A2018)

#### 6. Click on Avg. Sentiment by country

Check out Positive, Neutral, and Negative Sentiments by Country if you have a global audience. In the same way, you can check out the top response count and Avg. NPS by country.&#x20;

<figure><img src="https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/6136ab4f-b7ea-4b5c-b488-404a3d55750b/d1840fc2-d11c-48d1-8706-ab9708d7c97d.png?crop=focalpoint&#x26;fit=crop&#x26;fp-x=0.5000&#x26;fp-y=0.5000&#x26;fp-z=1.0000&#x26;w=1200&#x26;ar=3584%3A2018" alt=""><figcaption></figcaption></figure>

#### 7. Select a Country & Check out Responses by State

![Step 7 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/bffc37f3-2c3f-4b0a-82b5-4c1b6b8c10fa/8f46fb05-3a61-4e6b-bb93-07ba773c9702.png?crop=focalpoint\&fit=crop\&fp-x=0.5419\&fp-y=0.4991\&fp-z=1.4751\&w=1200\&ar=3584%3A2018)

#### 8. Click on Questions for Standard Reporting

![Step 8 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/66b4411c-2e38-4a48-a23d-10efd24514d3/56d07045-b163-4261-9e76-6356513a4ef3.png?crop=focalpoint\&fit=crop\&fp-x=0.2508\&fp-y=0.2240\&fp-z=2.7973\&w=1200\&ar=3584%3A2018)

#### 9. Questions Insights

![Step 9 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/60cff6b7-4923-4bcf-b856-fa85d15c5d84/b77059b9-9c8a-40d8-83d9-3fbc47de4ff4.png?crop=focalpoint\&fit=crop\&fp-x=0.5117\&fp-y=0.5917\&fp-z=1.1363\&w=1200\&ar=3584%3A2018)

#### 10. Change Visualizations

![Step 10 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/228be22d-3757-4971-a950-ad7b2ea54265/dedbda96-28d1-49fe-afb4-3a8278931aaa.png?crop=focalpoint\&fit=crop\&fp-x=0.7808\&fp-y=0.3070\&fp-z=2.1427\&w=1200\&ar=3584%3A2018)

#### 11. Open Text Feedback Insights

![Step 11 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/8dd9394c-d977-43c2-afce-e800aada5d9c/89f1e0a8-af74-4f90-9e81-95c9b4924862.png?crop=focalpoint\&fit=crop\&fp-x=0.5117\&fp-y=2.0624\&fp-z=1.1524\&w=1200\&ar=3584%3A2018)

#### 12. Change Visualization

![Step 12 screenshot](https://images.tango.us/workflows/5e5019e3-ff0c-4be7-88bb-3878bc8ec928/steps/61df387b-2288-4745-bc4b-ac0e8f41a584/c1279369-4314-4bfa-98ed-37b78e03e99f.png?crop=focalpoint\&fit=crop\&fp-x=0.5657\&fp-y=0.4575\&fp-z=1.1427\&w=1200\&ar=3584%3A2018)