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Standard Reporting

Standard reporting is a tool that helps you understand the demographics of your audience. It provides insights on who your audience is and what they like to do.

1. Go to Qwary - Dashboard
2. Click on Insights
Response Rate Insight - Higher Drop Rate is a sign of a lousy survey design or asking for feedback at an irrelevant time of the journey. ~30-40% completion rate is the industry standard. If the survey is too long, it's an opportunity to shorten it.
You might want to explore higher-performing channels like SMS to improve the numbers.
We see ~>70% completion rate, usually from SMS channels. Lower participation can result in less effective business actions, so improving these should be the top priority of the brand. 
3. Audience Device Insights
Suitable pieces of information as to which channels are doing better for business. 
4. Channel & Response Timeline Insights
Step 4 screenshot
5. Click on Geo Map…
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6. Click on Avg. Sentiment by country
Check out Positive, Neutral, and Negative Sentiments by Country if you have a global audience. In the same way, you can check out the top response count and Avg. NPS by country. 
7. Select a Country & Check out Responses by State
Step 7 screenshot
8. Click on Questions for Standard Reporting
Step 8 screenshot
9. Questions Insights
Step 9 screenshot
10. Change Visualizations
Step 10 screenshot
11. Open Text Feedback Insights
Step 11 screenshot
12. Change Visualization
Step 12 screenshot

Last modified 5mo ago