Native Case Management System
You can create follow-up tickets for your customer service, sales, marketing, and product teams to collaborate on resolving your customer issues.
Qwary's ultimate pricing plan comes with the native case management system. You don't need an extra Zendesk, or Freshdesk subscription if you are subscribed to our ultimate plan.
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These Tickets are created as part of workflow execution. You can find the guide here if you're unsure what workflow is.
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You can distribute tasks between team members, and once completed; you can assign that to other team members.
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To check out customer survey response
You can add ticket notes while working on the ticket. This way, your team can easily follow up with the previous conversation and break team silos.
You can email a reply directly to the customer right from Qwary. Anytime customers respond to the email, that's automatically linked to your ongoing conversation with in ticket. So everyone on the team is up to date.
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If you are in the standard user's Role, unless the ticket is shared with you or assigned to you - you won't be able to see/modify tickets.
You can see everyone's ticket and modify it if you are an admin or super admin.