Product Guide
  • Introduction
  • Product Training
    • Account & Project Management
    • Product Feedback Management
    • Product Guide For Session Replay & Heatmap
  • installation
    • Web
      • JavaScript SDK
      • Google Tag Manager
    • Mobile App SDK
      • Android Survey SDK
      • IOS Survey SDK
      • React Native SDK
    • Converse AI
      • Create a new Converse AI
      • Configure Conversation
  • Compose Survey
    • Create With AI
    • Survey From Scratch
    • Survey Templates
    • Enterprise Surveys
    • In-Product Surveys
    • Prototype Tests
    • Replays
    • Website Feedback Button
    • In-Product Video Widget
  • Survey Designer
    • Survey Theme
    • Survey Question Types
      • Welcome Page
      • Net Promoter Score (NPS)
      • Customer Satisfaction Score (CSAT)
      • Customer Effort Score (CES)
      • Video
    • Advance Survey Design
    • Survey Design Guidelines
  • Launch Survey
    • Web Surveys
    • Social Media Survey
    • Email Survey
    • Bulk Email Surveys
    • SMS Survey
      • SMS Survey By Link
    • Website Feedback
    • Events
  • Survey Branching
    • Jumping Questions
    • Disqualify Response
    • Terminate
  • Integration
    • Shopify
    • Slack
    • Google Sheet
    • Zendesk
    • Freshdesk
    • Zapier
    • Google Analytics
    • Square Online Integration
  • Workflows
    • Salesforce Workflow
      • Create an email campaign for Salesforce Case/Opportunity.
      • Map survey response data into Salesforce
        • Create event-based Salesforce workflow
      • Import contact data from Salesforce to Qwary
    • Zendesk Workflow
      • Send post-resolution email surveys campaign
      • Map survey response data into Zendesk
        • Event-based Zendesk workflow
    • Snowflake Workflow
  • Insights
    • Standard Reporting
    • NPS Reporting
    • CSAT/CES Rating
    • Key Driver Analysis
    • Text AI
      • Topics
  • Team Collaboration
    • Invite Team Member
    • Share Survey
    • Share Dashboard
  • Closed Feedback Loop
    • Workflow
    • Native Case Management System
    • Rule Based Email Notifications
  • Use Cases
    • Product Onboarding Surveys
    • Review Generation Campaigns
    • Square Online Customer Feedback
    • Ultimate Guide To Net Promoter Score (NPS)
    • Ultimate Guide For Customer Satisfaction Score (CSAT)
    • Ultimate Guide For Customer Effort Score (CES)
    • Product Survey Questions Guide
    • Segment customers for Email/SMS Surveys
  • Videos
    • Create a Survey
    • Create a Video Survey
    • Question Types
    • Design a Survey
    • Branching
    • Multilingual Surveys
    • Settings
    • Responses Settings
    • Distribute Survey
    • Square Online Integration
    • Analysis
    • Company Settings
    • Page
  • FAQ
    • Delete Test Responses
    • Turn off Qwary Branding
    • How to Configure Custom SMTP for Your Survey?
    • How to Request CNAME?
    • How to use Survey Variables?
    • Adding Hyperlink to Survey Text
    • GDPR Compliance
    • Survey Phishing
    • Enable GeoIP Collection for Your Survey
    • Add Custom Contact Field
    • Unsubscribe Contacts from List
    • Customize Image Size
    • Close Survey on Specific Date
    • Install Qwary Intercept with Single Page Applications
    • Move Survey Question
    • Download Response
    • Enable Partial Submission
  • Account & Billing Management
    • Reset Password
    • Invite Team Member
  • Converse AI
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On this page
  • 1. Click on Tickets
  • 2. Check out Your Assigned Ticket under 'My Tickets' view
  • 3. Change the Ticket Priority
  • 4. Change Ticket Status
  • 5. Create Ticket To-Do List
  • 6. Type in Task To-do
  • 7. Click on Mark Completed when Task is completed
  • 8. Assign Tickets to Team Members
  • 9. Update Issue Root Cause
  • 10. Follow All Tickets Activities
  • 11. Click on View Responses
  • 12. Click on Add Note
  • 13. Click on Reply
  • 14. Type "customer@email.com"
  • 15. Type in highlight
  • 16. Review all Tickets

Was this helpful?

  1. Closed Feedback Loop

Native Case Management System

You can create follow-up tickets for your customer service, sales, marketing, and product teams to collaborate on resolving your customer issues.

PreviousWorkflowNextRule Based Email Notifications

Last updated 2 years ago

Was this helpful?

Qwary's comes with the native case management system. You don't need an extra Zendesk, or Freshdesk subscription if you are subscribed to our ultimate plan.

1. Click on Tickets

Step 1 screenshot

2. Check out Your Assigned Ticket under 'My Tickets' view

3. Change the Ticket Priority

4. Change Ticket Status

5. Create Ticket To-Do List

6. Type in Task To-do

7. Click on Mark Completed when Task is completed

8. Assign Tickets to Team Members

You can distribute tasks between team members, and once completed; you can assign that to other team members.

9. Update Issue Root Cause

10. Follow All Tickets Activities

11. Click on View Responses

To check out customer survey response

12. Click on Add Note

You can add ticket notes while working on the ticket. This way, your team can easily follow up with the previous conversation and break team silos.

13. Click on Reply

You can email a reply directly to the customer right from Qwary. Anytime customers respond to the email, that's automatically linked to your ongoing conversation with in ticket. So everyone on the team is up to date.

14. Type "customer@email.com"

15. Type in highlight

16. Review all Tickets

If you are in the standard user's Role, unless the ticket is shared with you or assigned to you - you won't be able to see/modify tickets.

You can see everyone's ticket and modify it if you are an admin or super admin.

Please reach out to us at support@qwary.com for any questions.

These Tickets are created as part of workflow execution.

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You can find the guide here if you're unsure what workflow is.
ultimate pricing plan