Native Case Management System

You can create follow-up tickets for your customer service, sales, marketing, and product teams to collaborate on resolving your customer issues.

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Last updated 2 years ago

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Native Case Management System

You can create follow-up tickets for your customer service, sales, marketing, and product teams to collaborate on resolving your customer issues.

Qwary's comes with the native case management system. You don't need an extra Zendesk, or Freshdesk subscription if you are subscribed to our ultimate plan.

1. Click on Tickets

2. Check out Your Assigned Ticket under 'My Tickets' view

3. Change the Ticket Priority

4. Change Ticket Status

5. Create Ticket To-Do List

6. Type in Task To-do

7. Click on Mark Completed when Task is completed

8. Assign Tickets to Team Members

You can distribute tasks between team members, and once completed; you can assign that to other team members.

9. Update Issue Root Cause

10. Follow All Tickets Activities

11. Click on View Responses

To check out customer survey response

12. Click on Add Note

You can add ticket notes while working on the ticket. This way, your team can easily follow up with the previous conversation and break team silos.

13. Click on Reply

You can email a reply directly to the customer right from Qwary. Anytime customers respond to the email, that's automatically linked to your ongoing conversation with in ticket. So everyone on the team is up to date.