> For the complete documentation index, see [llms.txt](https://help.qwary.com/product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.qwary.com/product-guide/use-cases/segment-customers-for-email-sms-surveys.md).

# Segment customers for Email/SMS Surveys

### 1. [Go to Qwary - Projects](https://app.qwary.com/projects)

Select your survey

![](https://dubble-prod-01.s3.amazonaws.com/assets/bb7f2b6b-c215-434f-b076-c6726d1ec7b1.png?0)

### 2. [Click on Edit](https://app.qwary.com/projects)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/d5d03706-15f3-4df1-a784-3d8506e712fe/2.5/70.033482142857/38.553022794846?0)

### 3. [Click on Distribute](https://app.qwary.com/stage/survey/ga5VkAOVC1o=)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/36d13040-0bdc-4f29-9a2a-b8b482e447ec/2.5/53.766741071429/0?0)

### 4. [Click on Send By Email](https://app.qwary.com/deploy/survey/ga5VkAOVC1o=)

Go to Email Campaign

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/cb9c8ecc-4585-4e81-bf05-a7488bcf7859/2.5/48.744419642857/74.033696729435?0)

### 5. [Enter Contact List Name, Select & Hit Enter](https://app.qwary.com/deploy/campaign/email/ga5VkAOVC1o=)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/cfd0f6a1-d897-405c-a5c1-e9a274c44fa0/2.5/26.311383928571/32.457879088206?0)

### 6. [Click on NEXT](https://app.qwary.com/deploy/campaign/email/ga5VkAOVC1o=)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/00567321-8c3b-4c8e-a6a1-aa9d99ad1174/2.5/76.925223214286/90.093068632309?0)

### 7. [Select Subscriber/Unsubscribe Event](https://app.qwary.com/deploy/campaign/email/ga5VkAOVC1o=)

**Include people who**

**are currently in the segment -** Send Email Survey to Customers who are already in the List.

**will enter the contact list in the future -** Send Email survey to Customers who will subscribe to Contact List in the Future.

**will leave the contact list -** Send Email Survey to Customers who unsubscribe to the Contact List in the Future.

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/f6ebf79b-0dc3-41fd-a2b5-c1b6d4813995/2.5/22.712053571429/64.519326065411?0)

### 8. [Click on SCHEDULE](https://app.qwary.com/deploy/campaign/email/ga5VkAOVC1o=)

Finish setting up your Email Campaign.

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/a1a6f7dd-fcea-4eaf-9f85-d729fe5b6657/2.5/75.736781529018/88.255698711596?0)

### 9. [Click on Contacts](https://app.qwary.com/deploy/campaign/email/ga5VkAOVC1o=?)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/c837d88b-ad21-4a04-9826-a4814b4aeefb/1.5/99.553571428571/23.389494549058?0)

### 10. [Move Contact to Your List by Drag & Drop](https://app.qwary.com/contacts)

By doing this, you are subscribing contacts to the list.

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/4b27a889-65fd-4ed0-a6c6-3655b5965527/2.5/20.982142857143/51.783944499504?0)

### 11.

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/99a211ce-4547-4037-a707-4fade07104c3/1.5/10.267857142857/0?0)

### 12. [Go back to Your Project](https://app.qwary.com/projects)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/e394736d-60db-48e9-97e7-e7f2e2290fc1/2.5/70.033482142857/63.627353815659?0)

### 13. [Click on Distribute](https://app.qwary.com/stage/survey/ga5VkAOVC1o=)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/19a48409-c388-45ec-baef-3d0a34663636/2.5/53.766741071429/0?0)

### 14. [Click on Send By Email](https://app.qwary.com/deploy/survey/ga5VkAOVC1o=)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/30ab0910-1a3f-4508-8f52-2ead71935765/2.5/48.744419642857/74.033696729435?0)

### 15. [Click on Participants](https://app.qwary.com/deploy/campaign/email/ga5VkAOVC1o=)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/5348c254-5a97-454a-bd80-bff3161714ad/2.5/28.768484933036/19.82160555005?0)

### 16. [Your new subscribed contact is added to Email Campaign.](https://app.qwary.com/deploy/campaign/email/ga5VkAOVC1o=)

![](https://d3q7ie80jbiqey.cloudfront.net/media/image/zoom/5e192901-f6cd-46f1-9fe3-cdba9bb5680f/2.5/24.330357142857/33.894945490585?0)