Map survey response data into Zendesk

Qwary's Zendesk integration automates survey triggers and seamlessly synchronizes collected data with Zendesk records. Gain in-depth insights through in-context analysis, generating dynamic dashboards and reports while automating workflows for swift action based on valuable customer feedback. By merging survey data with Zendesk, you comprehensively understand customer interactions, ultimately improving satisfaction, strengthening business relationships, and fostering lasting connections.

When the response is received for a ticket survey, Qwary's Zendesk integration

• Updates ticket object in Zendesk

• Calculates and updates avg. Score (NPS/CSAT/CES) for contact for all the responses received by the contact

• Calculates and updates avg. Score (NPS/CSAT/CES) for an account for all the responses received by all contacts for the account

Qwary automatically creates objects in Zendesk to save response data.